Privacy Policy

General provisions

LLC FLEX (hereinafter referred to as "FLEX", "we", "us" or "our") is committed to protecting the privacy of its customers' personal data (hereinafter referred to as "Personal Data", "Personal Information") that can be identified in any way and that visit (hereinafter referred to as "Site") and use its services (hereinafter referred to as "Services"). Amendments to this Privacy Policy will be posted on the Site and/or the Services and will be effective immediately upon publication. Your further use of the Services after making any amendments to this Privacy Policy shall indicate your acceptance of such changes.

Obtaining and processing of personal data

This Privacy Policy governs the relationship between FLEX and an individual or legal entity (hereinafter referred to as "you", "your") in providing and processing Personal Data.

FLEX processes your Personal Data in accordance with the conditions that are the subject of this Privacy Policy.

The Privacy Policy shall come into force as soon as you confirm your acceptance of the "Terms of Cooperation", in particular by ticking the item "I agree to the Terms of Services" when registering on the Site and/or sending the web registration form from the Site.

FLEX reserves the right to change this Privacy Policy at any time without any special notification. If you continue to use FLEX services after the publication of any changes to this Privacy Policy, you shall accept the changes to the terms of this Privacy Policy.

When you register at a FLEX service and mark "I agree with the terms and conditions of the service", you confirm that you accept to provide your Personal Data and give your consent to their processing freely and in your interest, except for the cases provided for in paragraph 2 of Article 9 of the Federal Law from 27.07.2006 152-FZ "On Personal Data".

You are responsible for providing the personal data of any other person.

Personal data entered by you while using FLEX service is used for:

  • conclusion of a trade deal and/or provision of a service;

  • providing you with access to the Site and Services and to improve the quality of the Site and Services;

  • providing you with information so that you can use the Site and Services more efficiently;

  • creation, management, and control of your Account and for verification of access rights to the Services and software;

  • paying for the use of your FLEX Account, and Services;

  • contacting You to inform You about changes or updates to the Services, or about the availability of any services that we provide;

  • service level assessment, traffic monitoring, and popularity indicator of different service options;

  • implementation of our marketing activities;

  • compliance with this Privacy Policy;

  • submitting a complaint and responding to complaints submitted;

  • protecting the rights and legal interests of you, us, our users, and third parties in accordance with the current legislation of the Russian Federation.

FLEX commits not to disclose your personal data to third parties.

FLEX reserves the right to transfer personal data to the relevant services in cases provided by law if this is necessary to protect the health, life, or freedom of another person.

FLEX has the right to use your personal data for sending newsletters and special offers by e-mail, processing and executing trade transactions and providing services.

The acceptance of the Privacy Policy is carried out by ticking the appropriate box "I agree with the terms of services" when registering on the Site and is your consent to the processing of personal data.

Customer agrees that FLEX has the right to store and process, including automated, any information related to your personal data in accordance with the Federal Law from 27.07.2006 E 152-FZ "On Personal Data", including the collection, systematization, accumulation, storage, clarification, use, distribution (including transfer), depersonalization, blocking, destruction of personal data provided by you.

Processing of your personal data is carried out through mixed processing of personal data with or without transfer via the internal network of FLEX, with or without transfer via the Internet.

FLEX undertakes to ensure confidentiality and security in the processing of your personal data.

If you withdraw your consent to the processing of your personal data, FLEX will delete your personal data and will not use it in the future.

In cases specified by the Federal Law from 27.07.2006 E 152-FZ " On Personal Data", the processing of personal data is carried out only with the written consent of the subject of personal data. The written consent of the subject of personal data on the processing of his personal data should include:

  • name, surname, patronymic, address of the personal data subject, number of the main identity document, date of the issue of the indicated document, and the authority that issued it;

  • name (surname, first name, patronymic name) and address of the operator, receiving the consent of the personal data subject;

  • purpose of personal data processing;

  • the list of personal data, for which processing the consent of the personal data subject is given;

  • the list of actions with personal data, for which the consent is given, the general description of the ways of personal data processing used by the operator;

  • the period when the consent is valid, as well as the procedure of its withdrawal.

  • for the processing of personal data contained in the written consent of the subject, no additional consent is required.

  • in case of disability of the personal data subject, the consent to the processing of his personal data is given in writing by the legal representative of the personal data subject.

  • in case of personal data subject's death, the consent to processing of his personal data is given in writing by the subject's heirs, if such consent was not given by the subject of personal data at his lifetime.

Consent to the collection and use of information

When you join us as a user of our Services, we ask for personal information that will be used to activate your Account, provide you with the Services, interact with you regarding your Account status, and for other purposes set out in this Privacy Policy. Your name, company name, address, telephone number, email address, credit card details, and other information about you may be required by us for the initial provision of access to the Services or must be provided when using the Services. You will also be prompted to create a personal password, which will be used as part of your Account.

By providing us with your personal information, you freely consent to the collection, use, and disclosure of such personal information. Without limitation of the above, we may specify your consent from time to time when collecting, using, or disclosing your personal information in specific circumstances. Your consent will sometimes be implied through your interactions with us if the purpose of the collection, use, or disclosure is obvious and you are willing to provide this information.

Occasionally, we may inform you about our products, services, news, and events. You have the choice not to receive this information. We give you the opportunity to decline all such mailings or to suspend alerts for the purposes described above if you contact us and confirm your wish not to receive this information. The only type of such notifications that you cannot refuse are mandatory announcements regarding the Services, including information relating to your Account, planned suspensions and deactivation of the Services. We will try to minimize such notifications.

The age of the majority

We do not and will not intentionally collect personal information from persons under the age of majority.


You have the right to access and edit your information at any time via the web interface provided as a part of the Services.

Information disclosure 

We will only disclose your information to third parties in accordance with your instructions or, if necessary, in order to provide you with a particular service or for other reasons in accordance with the laws of the Russian Federation. We do not sell, distribute, or disclose your personal information without first obtaining your consent, except in cases provided for by the Russian Federation legislation.

Aggregated (impersonal) data

We may also use your personal information to obtain aggregate data for internal use and for selected sharing with others. The term "aggregated data" means data that has been deprived of unique information (without the use of additional information it is impossible to determine whether such information belongs to a potential client, target page, or end-user) and that has been modified or combined to provide aggregated, anonymous information. Your identity and personal information will be stored anonymously in the aggregated data.


The website may contain links to other Internet sites, and we are not responsible for the privacy policies or content of those resources. We recommend you to review the privacy policies of the related sites. Their privacy policies and activities are different from ours.

Cookies and logging

We use cookies and log files to track user information. Cookies are small amounts of data that are transmitted by a web server via your web browser and are stored on your computer's hard drive. We use cookies to track variants of pages that a visitor has seen, to count clicks made by a visitor on a particular page, to monitor traffic, and to measure the popularity of service settings. We will use this information to provide you with relevant data and services. This information also allows us to ensure that visitors see the exact target page they expect to see if they return via the same URL, and this allows us to know how many people are clicking on your target pages.


We will strive to prevent unauthorized access to your personal information, however, no data transmission over the internet, mobile device or wireless device can guarantee 100% security. We will continue to strengthen our security system as new technologies and methods become available.

We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you to confirm your identity and send you an email with a link that allows you to reset your password and set a new one.

Please remember that you control the data you share with us when using the Services. Ultimately, you are responsible for maintaining the confidentiality of your identity, passwords, and/or any other personal information held by you while using the Services. Be careful and responsible for your personal information all the time. We are not responsible for the use of, and cannot control the use by others of any information you provide to them, and you must be cautious in choosing the personal information you share with third parties via the Services. Similarly, we are not responsible for the content of personal information or other information you receive from other users through the Services, and you use the service and the Site agree to release us from any liability in connection with the content of any personal information or other information that You can get using your Services. We cannot guarantee and we assume no responsibility for verifying, the accuracy of the personal information or other information provided by third parties. The use of the Service and Site You release us from any and all liability in connection with the use of such personal information or other information about others.

Contact us

If You have any questions or suggestions regarding our Privacy Policy, please email us at

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